HERITAGE MEWS COVID-19 CLEANING PROTOCOL and SAFETY MEASURES,
8 July 2020.

Click to see VisitEngland Accreditation CertificateClick to see AA accreditation certificateTo ensure the well-being of our guests we are following a Government / Tourist Authority approved cleaning protocol and safety measures for self-catering properties. We ‘double clean’ - first cleaning the cottage to our usual high standard, followed by sanitising. We use a food-safe virucide that conforms to EN 14476:2013+A2:2019 and is known to ‘kill’ (neutralise) SARS-CoV-2, the coronavirus that causes Covid-19. We focus on kitchen surfaces and equipment, bathroom surfaces and key areas and touch points, including door handles, light switches etc.. You can read the cleaning protocol HERE. We rotate bedding, soft furnishings and guest information folders between guests. Our welcome tray contains only single packaged items. We provide complimentary hand sanitiser for when you are out and disinfectant wipes, virucide and disposable gloves in the kitchen. To meet the new safety measures, some things in the cottage are slightly different from usual and we also ask guests for your help in reducing the risk of spreading the virus -

Please strip the beds before leaving. As people can carry the virus without having symptoms, we are advised to assume that someone in your party could have Covid-19. As the virus is transmitted through the air and removing bed linen could make the virus airborne, we are advised to ask guests to strip their beds before leaving. Please put your linen and towels into the plastic bags provided in each bedroom.

Please air the bedrooms after removing the bed linen. You could leave bedroom windows open slightly when you leave if the weather is fine.

Please empty all bins and put the plastic bags in the dustbin in the outside utility cupboard.

Please use the dishwasher set on the “normal” setting. As we are required to re-wash or sanitise all crockery, utensils, cutlery, pans etc. in the kitchen between guests, including clean items, please do not empty the dishwasher after the end of your last wash. This will save us having to re-wash them!

Arrival & departure times: as we need more time for the extra cleaning and sanitising required between guests, we have had to change our arrival time to 4pm instead of our usual 3pm. Please also leave promptly by 10am on your departure day. We would also be grateful if you could let us know if you plan to leave earlier. Thank you!

If a member of your party develops Covid-19 symptoms during your stay or is advised by the NHS Test and Trace service to self-isolate, we request that you let us know immediately and vacate the cottage to self-isolate at home following Government guidance. You can contact us using the free phone line in the cottage. For medical advice and help, you should contact the NHS 111 online coronavirus service https://111.nhs.uk/covid-19/ or telephone the NHS, dialling 111. Please note that if you need to extend your stay for any reason, including self-isolating, you will have to pay for the additional nights and any additional costs we incur from having to cancel our next guests’ booking(s).

Some things may be missing in the cottage. To minimise the risk of spreading the virus through touch, we have removed some ornaments, books and tourist information. We provide paper information leaflets as, according to research, the virus lasts no longer than 3 hours on paper. We have two sets of cushions, throws and guest information folders, rotating these between guests. We have also reduced the quantity of some kitchen items (crockery, cutlery, glassware) so that we have time to wash them, or rotate sets, between guests.

We hope you have a wonderful holiday.  The ‘new normal’ may be different from what we are used to, but it is good to be able to get away again, and if we all take responsibility for minimising the risk of spreading the virus, we will hopefully continue to enjoy fewer restrictions. Please be sure to follow Government guidance on social distancing when you are out and wash, or sanitise, your hands frequently, including when you return to the cottage. If you have any queries before or during your stay, please do not hesitate to get in touch.  We thank you for your cooperation. Val and Simon

Val & Simon Broke-Smith, owners of Heritage Mews self-catering cottage, Stratford-upon-Avon
Telephone 01564 778649. Val’s mobile 07946 200740.
Website: www.heritagemews.co.uk
email: val@heritagemews.co.uk or heritagemews@blueyonder.co.uk